Effective Date: April 1, 2025
At Schwarzes Dirndl, we are committed to providing you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy.
Return Timeframe:
- You have 30 days from the date of receipt to return any item(s) for a full refund or exchange.
Eligibility for Returns:
- To be eligible for a return, the item must be in its original condition, unused, and with all tags and packaging intact.
- Unfortunately, items that have been worn, altered, or damaged cannot be returned.
- Sale items are also not eligible for return.
How to Return an Item:
- Contact Us: Please email us at [email protected] with your order number and the item(s) you wish to return.
- Return Instructions: Our customer service team will guide you through the return process and provide you with the necessary details.
- Ship the Item Back: You will be responsible for the shipping costs to return the item, unless the return is due to a defect or an error on our part.
Return Shipping Address:
- Please contact us at [email protected] for the return shipping address.
Refunds:
- Once we receive the returned item, we will inspect it to ensure it meets the return conditions.
- Refunds will be processed within 7-10 business days after the returned item is received.
- Refunds will be issued to the original payment method used during the purchase.
Shipping:
- We offer standard shipping, which typically takes 5-7 days for delivery. Shipping times may vary depending on your location and the courier service.
Exchanges:
- If you wish to exchange an item, please follow the return procedure outlined above and place a new order for the desired product.
If you have any questions or concerns about your return, please do not hesitate to contact us at [email protected].